Training
Pro’s & con’s
On-the-job
- Learning from other workers
- Mentoring
- Job rotation
- Apprenticeships
- Graduate training
- Output being produced
- Relevant learning that will be implemented
- Cheaper than alternative forms
- Easy to organise
- Output may be faulty
- May be stressful for worker
- Danger to others
- Frustrated if not paid
OFF-THE-JOB
- Outside the business
- College/uni
- Output won’t be affected if mistakes are made
- Workers learning cannot be distracted by work
- Customers and image not put at risk
- No output
- Expensive if specialists are needed
- Some tasks can’t be taught away from workplace
- Timely to organise
Benefits of training
Managers:
- Workers confident, raise production
- Motivation and satisfied make them more flexible
- Improve image making more attractive to potential employees
Employee’s:
- Reduce anxieties providing more confidence to fulfil role making more production
- Feel valued, satisfies
- Less stressed, enjoy wok meaning lower turnover
- Develop range of skills
Customer:
- Better quality
- Better customer service